My account got removed?? - Page 1

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My account got removed??

26-Sep-16, 19:53

wormzy Offline

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Hello, today when i tried logging into the client it said i had a wrong "HWID" i thought this was weird so i tried logging onto website, but my account has been removed. My accounts name was "wormyz" i still have the old activation email but it shows not even my email that i used to register exists..

26-Sep-16, 23:50

darkscout Offline

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You still exist look Smile

https://hexui.com/forum/member.php?actio...&uid=15125

27-Sep-16, 06:20

wormzy Offline

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(26-Sep-16 23:50)darkscout Wrote: You still exist look

No my account has been removed even if it still shows in database.

I can even register my old name again as it has not been taken.

I cant recover password since it says my email is invalid even though i have the account's original registration mail on it.

My subscription is ticking away and i'd be glad if someone took a look at this.

27-Sep-16, 16:18

wormzy Offline

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bump

27-Sep-16, 16:40

Complekz Offline

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I've made the admins aware of this.

27-Sep-16, 18:02

wormzy Offline

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(27-Sep-16 16:40)Complekz Wrote: I've made the admins aware of this.

Thank you very much, great support as usual!

28-Sep-16, 12:38

Division Offline

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https://hexui.com/forum/member.php?actio...&uid=15125 is not removed

28-Sep-16, 16:43 (This post was last modified: 28-Sep-16 16:48 by wormzy.)

wormzy Offline

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(28-Sep-16 12:38)Division Wrote: --

This is what is displayed when i attempt to login:

"You have entered an invalid username/password or email/password combination.
If you have forgotten your password please retrieve a new one."

Please note that this password worked fine until 2 days ago. Nothing changed.

And when i try to click "Forgotten Password ?" It tells me: "You did not enter a valid email address"

I can even register the name "Wormyz" again since it shows it is not taken.

I have an active subscription running, if there is any additional info needed please let me know.

*Ninja Edit: Could you provide me any information on if the password/username/email registered has been reset within the last 3 days? I can provide proof of activation email if required.

29-Sep-16, 15:57

Division Offline

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(28-Sep-16 16:43)wormzy Wrote:
(28-Sep-16 12:38)Division Wrote: --

This is what is displayed when i attempt to login:

"You have entered an invalid username/password or email/password combination.
If you have forgotten your password please retrieve a new one."

Please note that this password worked fine until 2 days ago. Nothing changed.

And when i try to click "Forgotten Password ?" It tells me: "You did not enter a valid email address"

I can even register the name "Wormyz" again since it shows it is not taken.

I have an active subscription running, if there is any additional info needed please let me know.

*Ninja Edit: Could you provide me any information on if the password/username/email registered has been reset within the last 3 days? I can provide proof of activation email if required.

You can't register the user as the user is still there, if you believe it's been hijacked I will send you a pm with my skype where we can talk.

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