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My account got removed??
26-Sep-16, 20:53
Hello, today when i tried logging into the client it said i had a wrong "HWID" i thought this was weird so i tried logging onto website, but my account has been removed. My accounts name was "wormyz" i still have the old activation email but it shows not even my email that i used to register exists..
27-Sep-16, 00:50
You still exist look Smile https://hexui.com/forum/member.php?actio...&uid=15125
27-Sep-16, 07:20
(27-Sep-16 00:50)darkscout Wrote:  You still exist look Smile


No my account has been removed even if it still shows in database.

I can even register my old name again as it has not been taken.

I cant recover password since it says my email is invalid even though i have the account's original registration mail on it.

My subscription is ticking away and i'd be glad if someone took a look at this.
27-Sep-16, 17:18
bump
27-Sep-16, 17:40
I've made the admins aware of this.
27-Sep-16, 19:02
(27-Sep-16 17:40)Complekz Wrote:  I've made the admins aware of this.

Thank you very much, great support as usual!
28-Sep-16, 13:38
https://hexui.com/forum/member.php?actio...&uid=15125 is not removed
28-Sep-16, 17:43 (This post was last modified: 28-Sep-16 17:48 by wormzy.)
(28-Sep-16 13:38)Division Wrote:  --

This is what is displayed when i attempt to login:

"You have entered an invalid username/password or email/password combination.
If you have forgotten your password please retrieve a new one."


Please note that this password worked fine until 2 days ago. Nothing changed.

And when i try to click "Forgotten Password ?" It tells me: "You did not enter a valid email address"

I can even register the name "Wormyz" again since it shows it is not taken.

I have an active subscription running, if there is any additional info needed please let me know.

*Ninja Edit: Could you provide me any information on if the password/username/email registered has been reset within the last 3 days? I can provide proof of activation email if required.
29-Sep-16, 16:57
(28-Sep-16 17:43)wormzy Wrote:  
(28-Sep-16 13:38)Division Wrote:  --

This is what is displayed when i attempt to login:

"You have entered an invalid username/password or email/password combination.
If you have forgotten your password please retrieve a new one."


Please note that this password worked fine until 2 days ago. Nothing changed.

And when i try to click "Forgotten Password ?" It tells me: "You did not enter a valid email address"

I can even register the name "Wormyz" again since it shows it is not taken.

I have an active subscription running, if there is any additional info needed please let me know.

*Ninja Edit: Could you provide me any information on if the password/username/email registered has been reset within the last 3 days? I can provide proof of activation email if required.


You can't register the user as the user is still there, if you believe it's been hijacked I will send you a pm with my skype where we can talk.


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