Terms of Service
Last updated: 29 October 2026.
1. Seller and contact
Hexui provides this website and the Hexui software service. For account support, cancellations, refund requests or complaints, email contact@hexui.com. You may also open a private support thread while signed in. These terms do not limit mandatory consumer rights.
2. What you purchase
A purchase provides access to the Hexui service for the duration and price shown at checkout, including the customer features and downloads described on the product page. Compatibility can change when the game or operating system is updated. Do not rely on uninterrupted availability or a guarantee that using third-party software complies with a game publisher's rules.
Prices and currency are displayed before payment. The server determines the payment amount, which Stripe confirms. Any eligibility conditions, discounts and taxes must be reflected in the checkout total before you agree to pay.
3. Accounts and delivery
You must sign in before buying, including when gifting access. Check the recipient and plan before paying. Keep your credentials private and provide an email address you can access. Hardware binding and reset limits shown in your account apply to software access.
Access is granted after the payment provider confirms successful payment. Returning to the success page alone does not grant access. Some payment methods take longer to settle. Contact support if a confirmed payment has not appeared on your account.
4. One-off purchases and optional automatic renewal
One-off purchases do not automatically renew. Purchased time extends existing paid time. Automatic renewal is available only for your own account and only when you explicitly select it at checkout. Gifts are one-off purchases.
When selected, Stripe charges at the fixed interval shown at checkout until you turn renewal off. Extra time, promotional time and accumulated account time do not postpone those charges. Your subscription page shows renewal status and provides the control to turn renewal off.
Turning renewal off stops the next scheduled renewal charge and preserves time already paid for. A payment already initiated may still complete. Contact support if you cannot access your account or need help with an initiated payment. Turn off renewal and resolve pending renewal checkouts before deleting your account.
5. Withdrawal, cancellation and refunds
Consumers retain withdrawal, conformity and other rights provided by applicable law. Where the statutory 14-day withdrawal right applies, you may exercise it by emailing contact@hexui.com with your account name and payment reference and stating that you wish to withdraw. Do not send full payment-card details.
Checkout asks whether you want access to start immediately. That request alone does not waive statutory withdrawal rights. Any lawful exception for digital content or services requires the conditions applicable to that purchase, including any required express consent, acknowledgement and confirmation. We do not rely on a blanket no-refund clause to exclude mandatory rights.
Refund requests and complaints are reviewed individually under applicable law, including delivery or service-conformity problems. Where legally permitted, a withdrawal or refund may include a proportionate adjustment for service already supplied at your express request. Refunds normally use the original payment method; your provider or bank controls when the money arrives.
Refund-related adjustments to access and unspent referral credit are reviewed and recorded. A fully refunded payment does not create new access. Contact us about disputed payments so we can investigate. A legitimate complaint does not remove your legal rights.
6. Referrals and promotions
A new account signing up through your link gives you one reputation point. Its first qualifying purchase earns referral credit equal to 10% of the subscription price before referral credit is applied, rounded to the nearest cent. Credits accumulate, expire individually after six months and automatically reduce your next own-account Stripe payment, including automatic renewals. Credit is a purchase discount, has no cash withdrawal value and cannot pay for gifts.
Free-access promotions follow the dates and eligibility shown for that campaign. Repeated claims do not accumulate more access. Refunds, abuse or duplicated identities may require recorded review of associated promotional benefits.
7. Conduct and moderation
Do not distribute unlawful material, compromise accounts, harass members or abuse payment and promotional systems. Content can be moderated and accounts restricted for violations. Paid-access consequences and refund entitlement are reviewed under applicable law. You remain responsible for your submissions and grant Hexui the permission necessary to store and display them as part of the service.
8. Privacy and changes
The Privacy Policy explains account data, functional cookies, service providers, retention and account-data controls. Payment-card information is entered on Stripe's hosted checkout rather than stored by this website.
The terms accepted for a purchase are retained with its order. Material changes to future billing or renewal terms must be communicated before taking effect. Publishing new terms does not rewrite an existing order's recorded agreement. Nothing here excludes liability or remedies that cannot lawfully be excluded or removes your right to complain to a competent body or court.